These Terms and Conditions set out the basis on which removal services are provided within Catford and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Removal Company means the company providing the removal, relocation, storage or related services.
1.2 Customer means the individual, partnership, company or organisation requesting and paying for the services.
1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or associated services provided by the Removal Company.
1.4 Premises means the property or properties from which goods are collected, delivered or stored, including any access routes, driveways or shared areas.
1.5 Goods means the items and belongings that are the subject of the Services, excluding any items that are prohibited or excluded under these Terms and Conditions.
2.1 The Removal Company will provide Services as agreed in the written quotation or booking confirmation. Any additional services requested on the day of the move may incur further charges and will be provided subject to availability and at the Removal Company’s discretion.
2.2 The Removal Company operates primarily in Catford and nearby areas, but may agree to undertake moves to or from other locations by prior agreement.
2.3 The Removal Company is not a common carrier and reserves the right to refuse to carry any item for any reason.
3.1 Quotations are usually based on information provided by the Customer, including property access details, volume of goods, special items and specific requirements. The Customer is responsible for ensuring that all information supplied is accurate and complete.
3.2 Quotations are usually provided as an estimate and are not binding if:
a) the information supplied by the Customer is inaccurate or incomplete, or
b) additional services are requested, or
c) access at either property differs from what was advised, or
d) there are delays or circumstances beyond the Removal Company’s control that extend the duration of the Service.
3.3 A booking is only confirmed when the Customer has accepted the quotation and any required deposit or advance payment has been received by the Removal Company. Until confirmation, the Removal Company reserves the right to offer the date and time slot to other customers.
3.4 The Customer must notify the Removal Company as soon as possible of any changes to the date, property addresses, access details, inventory or other relevant information. Changes may affect the price and availability of the Services.
4.1 The price for the Services will be as set out in the quotation, subject to any adjustments permitted under these Terms and Conditions.
4.2 The Removal Company may require a deposit or full advance payment to secure the booking. Details of required payments and due dates will be communicated at the time of booking.
4.3 Payment methods accepted will be specified by the Removal Company and may include bank transfer, card payment or other authorised methods. Cash payments, where accepted, must be made in accordance with any specific instructions given.
4.4 Unless otherwise agreed in writing, all balances must be paid on or before completion of the Services on the day of the move. The Removal Company reserves the right to withhold delivery of Goods or cease work if payment is not made when due.
4.5 Additional charges may apply where:
a) the move takes longer than estimated due to reasons outside the Removal Company’s control, including delays caused by the Customer, third parties or access issues,
b) additional Goods, services or destinations are added,
c) parking fees, congestion charges, tolls or permits are required,
d) there are excessive distances between the vehicle and the Premises, or unusual access difficulties such as narrow staircases, lack of lift access or restricted entry.
4.6 All prices are subject to any applicable taxes and charges imposed by law, which will be added to the invoice where relevant.
5.1 The Customer may cancel the booking by giving written or verbal notice to the Removal Company. The effective date of cancellation will be when the notice is received and acknowledged.
5.2 The Removal Company may apply cancellation charges as follows, unless otherwise agreed:
a) cancellation more than a specified number of working days before the booked date may incur no charge or a nominal administration fee,
b) cancellation within a shorter period before the booked date may result in a percentage of the quoted price being charged,
c) cancellation on the day of the move or failure to be present to allow the Services to proceed may result in the full quoted price being payable.
5.3 If the Customer wishes to change the date, time or nature of the Services, the Removal Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may be treated as a cancellation and rebooking in certain circumstances.
5.4 The Removal Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, safety concerns or legal restrictions. In such cases the Removal Company will, where possible, offer an alternative date or a refund of any payments made for the affected Services. The Removal Company will not be liable for any consequential losses arising from such cancellation or postponement.
6.1 The Customer is responsible for:
a) providing accurate information at the time of booking,
b) ensuring adequate parking and access for the removal vehicle at all Premises,
c) obtaining any necessary permissions for parking, loading or unloading, including any permits from local authorities or building management,
d) ensuring that Goods are properly packed and ready for transport, unless packing services have been specifically requested,
e) ensuring that all fragile, valuable or delicate items are suitably protected and clearly identified,
f) being present or represented at both collection and delivery addresses to provide instructions, sign relevant documents and check the condition of Goods.
6.2 The Customer must not request the Removal Company to transport any prohibited or unlawful items, including but not limited to:
a) hazardous materials, flammable or explosive items,
b) illegal goods or substances,
c) perishable food items that may spoil during transit,
d) animals, plants or living organisms.
7.1 The Removal Company will exercise reasonable care and skill in providing the Services. However, the Removal Company’s liability for loss of or damage to Goods or property is limited as set out in this section.
7.2 The Removal Company will not be liable for:
a) any loss or damage arising from the Customer’s failure to pack Goods properly, unless packing was carried out by the Removal Company,
b) deterioration of items due to their inherent condition or nature, including wear and tear, defective construction or design, or pre-existing damage,
c) loss of or damage to items not declared or concealed in boxes, cupboards or containers where the contents were not made known to the Removal Company,
d) damage to premises where the Removal Company followed the Customer’s explicit instructions against its professional advice,
e) loss of data, software or digital content stored on computers or electronic devices.
7.3 Any claim for loss or damage must be notified to the Removal Company in writing as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Customer must provide details and evidence of the alleged loss or damage.
7.4 The Removal Company’s total liability in respect of any claim, whether arising in contract, tort or otherwise, will not exceed the lower of:
a) the cost of repair or replacement of the item, or
b) a capped amount per job as stated in the quotation or agreed in writing.
7.5 The Removal Company will not be liable for any indirect or consequential loss, including loss of profits, loss of use, loss of contracts or any other economic loss arising from or in connection with the Services.
7.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
8.1 The Removal Company will maintain appropriate insurance cover required by law for the operation of its vehicles and business activities.
8.2 The Customer is responsible for ensuring that Goods are adequately insured for the duration of the move and any related storage. The Customer may rely on their own contents or removals insurance, or may request information about any optional cover that might be offered through the Removal Company or third parties, where available.
9.1 Where the Removal Company agrees to remove unwanted items or waste as part of the Services, this will be carried out in accordance with applicable waste and environmental regulations.
9.2 The Customer confirms that they have the right to dispose of any items handed over for waste removal. The Removal Company accepts no liability for claims arising from the improper disposal of items where the Customer did not have the necessary rights.
9.3 Hazardous, clinical or regulated waste will not be collected unless specifically agreed and only where the Removal Company is authorised and equipped to do so. Examples include chemicals, solvents, asbestos, gas bottles and similar materials.
9.4 The Removal Company will determine the appropriate method of disposal for items taken as waste, which may include recycling, donation or landfill, in accordance with relevant regulations.
10.1 The Removal Company will make reasonable efforts to adhere to agreed arrival and delivery times, but these times are estimates only and may be affected by traffic, weather, roadworks or other circumstances beyond its control.
10.2 The Customer must ensure that access is available at all times necessary for the Services to be performed. Where access is restricted, delayed or blocked, additional waiting time charges may apply.
10.3 The Removal Company will not be liable for delays caused by the actions or omissions of the Customer, third parties, landlords, building managers, estate agents or local authorities.
11.1 Where storage is provided or arranged, the terms of storage, including duration, access and charges, will be set out separately or in the quotation.
11.2 The Customer must not store prohibited, dangerous or illegal items. The Removal Company or storage provider may inspect stored Goods where legally required or if there is a reasonable suspicion of breach of this condition.
11.3 Storage charges are payable in advance, and access to stored Goods may be withheld in the event of non-payment.
12.1 Any complaint regarding the Services should be raised with the Removal Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Removal Company will aim to resolve complaints promptly and fairly. Where a resolution cannot be reached directly, the parties may agree to use mediation or an alternative dispute resolution process.
13.1 The Removal Company will collect and process personal data only to the extent necessary to provide the Services, manage bookings, process payments and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws. The Customer has the right to request access to, correction of or deletion of their personal data where appropriate under the law.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 No waiver by the Removal Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Customer and the Removal Company relating to the Services and supersede any prior discussions, correspondence or representations.
15.4 The Removal Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, and a copy will be made available on request.
Many removal companies Catford offer moving services in SE6, but only our movers provide you with cheap and smooth relocation. Do not hesitate to book us today.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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